DELIVERY AND CHARGES INFORMATION

IMPORTANT SHIPPING NOTICE

While we are committed to processing all orders as quickly as possible, please note shipping times will be longer than normal during holiday seasons and public holidays.  Please expect delays of 7-10 business working days during these times for deliveries.

EP-PRO COSMETICS, Online orders are dispatched on trading business days (Monday – Friday, from 9:30 am -4:00 pm) excluding public holidays and weekends.

Standard delivery  is $10.00; For orders over $75, complimentary free postage is available within Sydney metro areas.  Delivery times are within 2-7 business days.

Express delivery is at 15.00 and orders must be placed before 11: am. Express delivery time is within 1-2 business days. 

International shipping is available, and prices are calculated at the checkout. Delivery times will take from 2-4 weeks depending on the country’s destination. 

DELIVERY ADDRESSES

All orders include signature on delivery unless ‘ the authority to leave has been pre-organised.  Re-delivery charges may apply if ‘the authority to leave has not been pre-organised and no one is available to sign. A physical street address is required for all deliveries.

We are unable to deliver to PO boxes, locked bags, parcel lockers, post offices, or parcel collection locations. If You have no other option other than these kinds of locations, please Contact Us to arrange an alternate method of delivery.

We do not offer refunds on missing items that have been marked by the delivery provider as ‘delivered’. If we are unable to deliver an order due to an incorrect delivery address, or if an order is returned to us as undeliverable, an extra postage charge could apply to send it again.

INTERNATIONALLY SHIPPING NOTE

Please note that in addition to the postage charge paid at the time of purchase, you may also need to pay local duties, customs, or taxes in your country of residence. We are not liable for any such duties, customs, taxes, or fees or for any costs associated with resending packages that are not received by You due to problems or delays with customs or local distribution networks.