Free postage on orders over $75 within Sydney. International shipping available, please enquire.

Free Shipping on order over $75 within Sydney  EXPRESS 1-2 DAY SHIPPING

SHIPPING

DELIVERY AND CHARGES INFORMATION

IMPORTANT SHIPPING NOTICE

While we are committed to processing all orders as quickly as possible, please note shipping times will be longer than normal during holiday seasons and public holidays.  Please expect delays of 7-10 business working days during these times for deliveries.

EP-PRO COSMETICS, Online orders are dispatched on trading business days (Monday – Friday, from 9:30 am -4:00 pm) excluding public holidays and weekends.

STANDARD DELIVERY: Price: $10.00 for Orders under $75, and free postage within Sydney for all orders over $75.  Approximate delivery time 2-7 business days.

EXPRESS DELIVERY: Price: 15.00 for the express delivery, orders must be placed before 11: am. Orders are delivered within 1 business day from the ship date to Sydney, Melbourne, and Brisbane, and within 3 business days to all other locations.

DELIVERIES RULES AND RESTRICTIONS

Delivery times may vary depending on Your location, seasonal influences, and other external factors. If You require delivery by a specific time, please Contact Us prior to placing your order, by submitting your query on our contact us page.

The shipping charge that will apply will be itemised in the ‘Checkout’. 

DELIVERY ADDRESSES

All orders include signature on delivery, unless ‘authority to leave has been pre-organised.  Re-delivery charges may apply if ‘the authority to leave has not been pre-organised and no one is available to sign. A physical street address is required for all deliveries. We are unable to deliver to PO boxes, locked bags, parcel lockers, post offices, or parcel collection locations. If You have no other option other than these kinds of locations, please Contact Us to arrange an alternate method of delivery.

We do not offer refunds on missing items that have been marked by the delivery provider as ‘delivered’. If We are unable to deliver Products or Services due to an incorrect delivery address, or if a Product or Service is returned to Us as undeliverable, an extra postage charge could apply to send it again.

International Delivery

International shipping prices will be calculated at the checkout and it will vary depending on the country and locations. Delivery times; Generally, allow between 15-30 business days after you’ve received your order confirmation for delivery.

Please be aware that international shipping times will vary depending on Your country or location, seasonal influences, and other external factors, allow extra time if you place your orders during festive seasons.

INTERNATIONALLY SHIPPING NOTE

Please note that in addition to the postage charge paid at the time of purchase, you may also need to pay local duties, customs or taxes in your country of residence. We are not liable for any such duties, customs, taxes, or fees or for any costs associated with re-sending packages that are not received by You due to problems or delays with customs or local distribution networks.

HOW TO GET IN CONTACT WITH US?

For any order delays related to the estimated time or issues, please contact us by using the contact form. Click this link to be redirected to the contact page: https://ep-procosmetics.com/contact-us/

Expect your query to be answered within 24-48 hrs.