FREQUENTLY ASKED QUESTIONS
1. Where can I find an EP-PRO COSMETICS store?
We are online based only, any purchase must be through our site.
2. Where is my order?
Most orders are dispatched within 1-2 business days (dispatch times do not include weekends or public/season holidays). Shipping times can vary depending on shipping companies or the holiday season; Regardless standard shipping takes 7-10 business days, and express shipping 1-2 days depending on location.
3. Where can I cancel my order?
Once an order has been submitted, we cannot change, add or cancel an online order. Please choose carefully, because a refund is not allowed for changing your mind. More information can be found in our terms and conditions. CLICK HERE.
4. If I received the wrong product, can I return it?
If your online is not as expected, CONTACT US, through our contact form and include the order number and brief issue description for assistance. CLICK HERE TO CONTACT US.
5. Can I request an order refund for change of mind?
No, refunds are not issue for change of mind.
6. My item arrived in defective conditions. What should I do?
If you have received a faulty or incorrect item, please contact us immediately as the order has been received, use the contact form, add your order number and a brief description of the issue, for assistance, CLICK HERE TO CONTACT US.
7. Do you ship internationally?
Internationally shipping is available to most countries, Regardless, different shipping fees will be applied and country taxes if requires, will not be covered under our responsibility. For international shipping, CLICK HERE TO CONTACT US.
8. Where can I apply for industry discount?
Industry discount is available for people in the industry only, to submit your application contact us for assistance. CLICK HERE TO CONTACT US.
9. How can I become a brand stockiest?
Send your expression of interest by contacting us, using the contact form, CLICK HERE TO CONTACT US.
10. What if the answer you looking for, isn’t found here?
CONTACT US here https://ep-procosmetics.com/contact-us/, send your inquiry through the contact form, or by the instant chat available.