FREQUENTLY ASKED QUESTIONS

1. Where can I find an EP-PRO COSMETICS store?

We are only online, any purchase must be done through our site.

2. Where is my order?

Most orders are dispatched within 1-2 business days (dispatch times do not include weekends or public/season holidays). Shipping times can vary depending on shipping companies or the holiday season; Regardless standard shipping takes 7-10 business days, and express shipping 1-2 days depending on location.

3. Where can I cancel my order?

Once an order has been submitted, we can not change, add or cancel an online order.  Please choose carefully because we do not refund for change of mind.  For more information, check out our policy terms and conditions.  

4. What If I received the wrong product?

If your order is not as expected, CONTACT US through our contact page, please ensure to include your order number, with brief details of the issue, and we will respond within 24-48 hours.

5. Can I request an order refund for a change of mind?

No, refunds are issued for change of mind.

6. My item arrived in a defective condition, what should I do?

If you have received a faulty or incorrect item, please contact us immediately as the order is delivered to you; Go to the contact page, add your order number, and a brief description of the issue; we will respond within 24 -48 hours.

7. Do you ship internationally?

Yes, international shipping is available to most countries, but different shipping fees will apply, as well as country taxes if requires for the country’s destination.   For any questions, please contact us.

8. Where can I apply for my industry discount?

Industry discount is available for people working in the industry only.  Contact us for assistance prior to applying, directions will be provided. 

9. What if the answer I am looking for isn’t found here?

send us your inquiry available chat, or alternatively, through our contact page, and we will respond as soon as possible.