If Your order is damaged in transit, please email Us within 24 hours of receiving the damaged Product or Service and include a description of the damage, a copy of Your receipt, and photos of the damage.
You can choose a refund or exchange if You receive an incorrect Product or Service or a Product or Service has a ‘major problem’. A major problem includes:
the Product or Service has a problem that would have stopped someone from buying the Product or Service if they had known about it;
- the Product or Service is unsafe;
- the Product is significantly different from the sample or description, or
- the Product or Service fails to do what We said it would, or what You asked for and cannot be easily fixed.
- Please note that general wear and tear is not considered a major problem.
If Your Product has a major problem, please email Us within 24 hours of identifying the major problem and include a description of the major problem, a copy of Your receipt, and photos of the major problem.
Please note that if the problem is not major, We may elect to repair the item rather than provide a refund or offer an exchange.
Unless You are sent the incorrect Product or Service as a result of Our error or the Product or Service has a major problem (as defined above), You are responsible for all return postage charges and You assume all risks associated with lost or damaged Products and Services. We will not be held responsible for Products and Services lost or damaged in transit on being returned to Us.