Delivery / Shipping information

Shipping charges for our Products and Services may vary, depending on location.

The shipping charge that will apply will be itemised in the ‘Checkout’.

Delivery times may vary depending on Your location, seasonal influences, and other external factors. If You require delivery by a specific time, please Contact Us prior to placing your order. Generally, allow between 7-10 business days after you’ve received your order confirmation for delivery within Australia and 15 or more business days for international delivery.

If We are unable to deliver Products or Services due to an incorrect delivery address, or if a Product or Service is returned to Us as undeliverable, an extra postage charge could apply to send it again.

Please note that in addition to the postage charges paid at the time of purchase, You may also need to pay local duties, customs or taxes. We are not liable for any such duties, customs, taxes or fees or for any costs associated with re-sending packages that are not received by You due to problems or delays with customs or local distribution networks.

All orders include signature on delivery, unless ‘authority to leave’ has been pre-organised. Re-delivery charges may apply if ‘authority to leave’ has not been pre-organised and no one is available to sign.

A physical street address is required for all deliveries. We are unable to deliver to PO boxes, locked bags, parcel lockers, post offices or parcel collect locations. If You have no other option other than these kinds of locations, please contact Us to arrange an alternate method of delivery.

We do not offer refunds on missing items that have been marked by the delivery provider as ‘delivered’.