To keep our costs down for our customers, we have elected to become an online business, so there is no shopfront. Please order EP-PRO Cosmetics through our online site.
Most orders are dispatched within 1-2 business days; dispatch times do not include weekends, public holidays, or holiday seasons. Shipping times can vary depending on shipping companies or holiday seasons. However, standard shipping takes 7-10 business days, and express shipping 1-2 days depending on location.
Once an order has been submitted, we cannot change, add or cancel an online order. Please choose carefully because we do not refund for change of mind. For more information, check out our policy terms and conditions.
If your order is not as expected, contact us on the contact page, tell us about the issue, and include your order number. We will respond to your query within 24-48 hours.
Please take care in selecting your purchases. To ensure integrity and non-contamination of Makeup and Beauty Products, items can NOT be returned once purchased. PLEASE CHOOSE CAREFULLY, BECAUSE REFUNDS WILL BE NOT ISSUED FOR A CHANGE OF MIND.
If you receive a faulty or incorrect product, please contact us immediately upon delivery via the Contact Page, include your order number and a brief description of the issue. We will get in touch within 24-48 hours
Yes, international shipping is available to most countries. Shipping rates will be determined by the destination and in some cases international taxes will apply (according to legislation). This will be calculated at the checkout page.
If your location is not included in the drop-down list, please contact us via the Contact Page to discuss alternatives.
Industry discounts are exclusively offered to professionals in the makeup industry, including makeup artists and students. Feel free to reach out to us for assistance and details on the application process
We accept payments through various secure methods, including Square Card Payments, AfterPay, Google Pay, Apple Pay.
Feel free to reach out to us through our site chat or, alternatively, contact us via our dedicated contact page. Rest assured; your inquiry will be addressed within 24-48 hours.